Quality certification
“Quality is satisfying the customer's needs and exceeding his own expectations by continuing to improve.”
William Edwards Deming
Quality
synonymous with Excellence
“Quality is satisfying the customer’s needs and exceeding his own expectations by continuing to improve.” (William Edwards Deming)
Never has a phrase been more apt to reflect the Quality Policy adopted at Rapitrad. In 2002, among the first companies in Europe, Rapitrad obtained Quality certification according to the UNI EN ISO 9001 Standard and in 2007 the equally prestigious certification-and specific to the translation sector – UNI EN ISO 17100. The certification is the result of an ongoing and consistent effort on the part of the company’s management and entire staff to pursue an organizational model that can meet the need to manage the growing complexity of its market. Since its establishment, Rapitrad has centered its internal processes on the concept of quality, and so it was natural to address the achievement of Quality Certifications, issued by the accredited body Uniter.
Rapitrad’s quality system is further assurance of the quality of services rendered to the market.
Our quality policy
Our primary goal is to ensure the constant development of our firm in the long term, increasing our presence in the Italian and foreign markets. To this end, the quality management system, provides us with the tools to constantly improve the level of services provided, enabling us to regularly pursue complete customer satisfaction through the provision of reliable, efficient services, and corresponding to a high-quality standard.
Our certificates
Speed is an indispensable asset in our daily operations. In an increasingly interconnected and fast-paced world, Rapitrad is the right partner for quick and last-minute service without sacrificing quality and personalized service. Whether it’s a metalworking company or a restaurant! This is the secret of our customer loyalty.
For Rapitrad to have a lean and effective production in line with the Lean philosophy has always been a mustas is the Genba, which at Rapitrad is subject to a continuous improvement process-the Kaizen: our ideas for improvement do not collide or break against the obstacles posed by the concrete stages of work and the organization of the work environment itself. Genba Kaizen allows us to develop targeted solutions, guided by experience but also by direct knowledge of the specifics of our company and our client companies. This is Rapitrad!
Rapitrad meets deadlines because it respects its customers. Today’s just in time market is increasingly being just in sequence, and for Rapitrad, the strategy applied in its daily operations is always aimed at adherence to timelines and speed, and also and especially in the right sequence, according to the customer’s requirements and expectations.
For Rapitrad, the customer is always at the center of its world. Our customers’ needs, both technical and economic, are analyzed very carefully to propose the best solution, guaranteeing customer satisfaction that has rewarded Rapitrad for years. The Rapitrad customer concretely perceives the “quality mix” of our service.
At Rapitrad, respect for the client also means transparency in our commercial offerings. Our clients benefit from personalized, clear and immediate rates for translation services. No hidden costs, no surprises for the Client who relies on Rapitrad!
Rapitrad has been in the market for over 30 years; it has been in the translation market with passion and dedication since 1990. Over the years, Rapitrad has gained important market shares, establishing itself through recognition of its work and high customer loyalty. Rapitrad counts among its clients prestigious industrial groups, in a wide range of market sectors, professionals, associations and public bodies. Our commitment is aimed at total satisfaction of our Client, always!
